Shipping
Domestic Shipping Policy
Shipping is based on weight.
Items that are suitable for letterbox postage, such as patterns, should be no more than 1.5cm depth per item. Please ensure you choose the correct shipping tariff for your order at checkout. I am unable to ship items over 1.5cm deep via the letterbox/pattern only option.
All orders are processed within 2 to 3 working days. Orders are not shipped or delivered on Sundays or holidays. If I anticipate any delay in the shipment of your order I will contact you via email.
Please Note: Bespoke, made to order items delivery times are stated on the description. These can be anything from one to three even four weeks. Although every effort is made to dispatch bespoke items earlier than those stated within their description. Please also note that delivery times are quote per item. For example if you order 2 medium sized poufs, delivery time is stated as being 1 to 2 weeks, then this will be double that time.
Shipping rates
The shipping rate for your order will be displayed on checkout.
Although every endeavour will be made to ensure you receive your order in a timely manner, occasionally delivery delays can sometimes occur. These delays could be outside of my control. For Courier delivered items trackable numbers are supplied. These will be emailed to you on dispatch of your order.
For very high value orders extra insurance could be bought from the delivery company, the extra expense of which will be borne by CraftSisters.
Returns
As per your statutory rights, returns are acceptable provided contact with intention to return is made within 14 days from dispatch. Returns must be returned in the original packaging, unused, undamaged and in original condition (including all labels/tags intact). Refunds are dependent upon adhering to the above conditions
Refunds
Once your item is received it will be inspected. As soon as the item has been inspected you will be notified on the status of your refund. If your return is approved, a refund will be initiated to your original payment method.
Return Shipping
Buyer is responsible for the cost of returning an item for any other reason other than it was damaged/faulty on receipt. If the item is being returned simply because of a change of mind, you will also be responsible for the dispatch shipping costs. The cost of shipping will be deducted from your refund.
If your item was received damaged please take photographs and keep all documentation so that a claim against the delivery company can be made. No claim for damaged items can be accepted without proof and/or outside of the 14 day return period.
PLEASE NOTE: No returns are accepted for bespoke, made to order items. If, however, the item has been received damaged the above action regarding proof must be adhered to and upon conclusion of any claim in full against the delivery company a refund can be made.
International Shipping Policy
Most, if not all, EU countries are served. (Please contact me for a carriage quote before placing your order)
Please note that not all items are suitable for shipping overseas.
Duty payments and customs
Products delivered outside the UK may be subject to import duties, taxes or other charges. The customer is responsible for all customs formalities and will be required to pay any additional charges, including import duty, taxes, and any other charges. You are advised to check the implications of any import charges with your local authority before ordering. Because these possible charges can vary from country to country I am unable to advise on this.
Countries currently served outside of the EU are:-
United States of America
Australia
Canada
If you are outside the UK, the EU or one of the above listed countries, please contact me with your requirements and I will see if it is possible to deliver to you and give you a quote for carriage.
Domestic Shipping Policy
Shipping is based on weight.
Items that are suitable for letterbox postage, such as patterns, should be no more than 1.5cm depth per item. Please ensure you choose the correct shipping tariff for your order at checkout. I am unable to ship items over 1.5cm deep via the letterbox/pattern only option.
All orders are processed within 2 to 3 working days. Orders are not shipped or delivered on Sundays or holidays. If I anticipate any delay in the shipment of your order I will contact you via email.
Please Note: Bespoke, made to order items delivery times are stated on the description. These can be anything from one to three even four weeks. Although every effort is made to dispatch bespoke items earlier than those stated within their description. Please also note that delivery times are quote per item. For example if you order 2 medium sized poufs, delivery time is stated as being 1 to 2 weeks, then this will be double that time.
Shipping rates
The shipping rate for your order will be displayed on checkout.
Although every endeavour will be made to ensure you receive your order in a timely manner, occasionally delivery delays can sometimes occur. These delays could be outside of my control. For Courier delivered items trackable numbers are supplied. These will be emailed to you on dispatch of your order.
For very high value orders extra insurance could be bought from the delivery company, the extra expense of which will be borne by CraftSisters.
Returns
As per your statutory rights, returns are acceptable provided contact with intention to return is made within 14 days from dispatch. Returns must be returned in the original packaging, unused, undamaged and in original condition (including all labels/tags intact). Refunds are dependent upon adhering to the above conditions
Refunds
Once your item is received it will be inspected. As soon as the item has been inspected you will be notified on the status of your refund. If your return is approved, a refund will be initiated to your original payment method.
Return Shipping
Buyer is responsible for the cost of returning an item for any other reason other than it was damaged/faulty on receipt. If the item is being returned simply because of a change of mind, you will also be responsible for the dispatch shipping costs. The cost of shipping will be deducted from your refund.
If your item was received damaged please take photographs and keep all documentation so that a claim against the delivery company can be made. No claim for damaged items can be accepted without proof and/or outside of the 14 day return period.
PLEASE NOTE: No returns are accepted for bespoke, made to order items. If, however, the item has been received damaged the above action regarding proof must be adhered to and upon conclusion of any claim in full against the delivery company a refund can be made.
International Shipping Policy
Most, if not all, EU countries are served. (Please contact me for a carriage quote before placing your order)
Please note that not all items are suitable for shipping overseas.
Duty payments and customs
Products delivered outside the UK may be subject to import duties, taxes or other charges. The customer is responsible for all customs formalities and will be required to pay any additional charges, including import duty, taxes, and any other charges. You are advised to check the implications of any import charges with your local authority before ordering. Because these possible charges can vary from country to country I am unable to advise on this.
Countries currently served outside of the EU are:-
United States of America
Australia
Canada
If you are outside the UK, the EU or one of the above listed countries, please contact me with your requirements and I will see if it is possible to deliver to you and give you a quote for carriage.
